Ohio PlayUp Sportsbook Responsible Gaming

Responsible Gaming

If you or someone you know has a gambling problem and want help, call 1-800-589-9966. Please note that it is unlawful for any individual under 21 years of age to engage in sports wagering in Ohio.

PlayUp is committed to ensuring its customers participate in sports betting in a way that is both entertaining and fun. PlayUp wants all of its customers to enjoy real-money gambling as a planned and budgeted entertainment option.  

Though gaming is a popular source of entertainment for millions of people around the world, some may exhibit signs of compulsive or problem gambling behavior. The Ohio Casino Control Commission (“OCCC”) provides both a Voluntary Exclusion Program (”VEP”) and a helpline to assist individuals struggling with compulsive or problem gambling behavior. If you or someone you know has a gambling problem, call 1-800-589-9966 or text the keyword “4HOPE” to 741741 to be connected to a Crisis Counselor for free and confidential support available 24/7.

Approximately 1 in 5 individuals who struggle with problem gambling contemplate suicide, the highest rate amongst all known addictive disorders. If you are in significant mental distress and need to speak to someone, please call or text the National Mental Health Hotline at 9-8-8. Visit https://988lifeline.org/talk-to-someone-now/ for more information.

Want to know if you are at risk for a problem with gambling? It only takes two minutes to gauge your risk level with a free quiz at https://www.beforeyoubet.org/the-quiz/

Problem Gambling

PlayUp is committed to helping individuals identify potential risks of problem gambling as early as possible and prevent these problems before they can emerge. The decision to gamble is a personal choice and no one should feel pressured to gamble, either from themselves or others. Gambling should only be done within an individual’s limits and not be perceived as essential to having a good time.

The following sections provide information about gambling and potential signs of problem or compulsive gambling behavior. Problem or compulsive gambling can affect anyone, so it is important to know the risks and be able to identify the warning signs.

Myths About Gambling

Many players tend to believe in false myths concerning gambling. Some commonly held gambling myths include:

  • A player’s luck changes the more he/she gambles.
  • If a player increases the value of his bets, he will win his money back.
  • That a player is due for a lucky streak.
  • Tracking previous results can help a player forecast the coming results.
  • That a player can develop a special strategy that will help him or her win.
  • If a player can afford to gamble, then he can’t be a problem gambler.
  • Knowing a game or sport well will increase a player’s chances of winning.
  • It’s not possible to become addicted to something like gambling.
  • To be a problem gambler a player must gamble every day and/or multiple times per day.
  • Only irresponsible people become addicted to gambling.
  • Problem gambling is easy to recognize.

Risks Associated with Gambling

Gambling can have an impact on a player’s life, their loved ones, and communities across Ohio. Some of the risks associated with gambling include:

  • Losing more money than you budgeted for.
  • Spending more time gambling than you intend.
  • Neglecting loved ones and a negative impact on relationships.
  • Declining self-esteem.
  • Increased stress and anxiety.
  • Developing a preoccupation with gambling.
  • Placing increasingly larger bets in order to get a rush.
  • Gambling to escape or to improve your mood.
  • Playing to escape from reality.
  • An adverse effect on your ability to perform well at work.

When Might Gambling Be a Problem?

The following list provides several questions that may help individuals identify potential signs of a gambling problem. These questions are not intended to be used as a diagnostic test, but instead inform players and their loved ones of potential signs of a gambling problem.

  • Do you find yourself reliving past gambling experiences, planning the next venture, or thinking of ways to get money to gamble?
  • Do you need to gamble with increasing amounts of money in order to feel the excitement? 
  • Do you become restless or irritable when attempting to cut down or stop gambling? 
  • Do you gamble as a way of escaping from problems or relieving guilt, anxiety, or depression? 
  • Do you often return another day in order to get even or chase your losses after gambling? 
  • Do you lie to family members, friends, therapist, or others to conceal the extent of involvement with gambling? 
  • Do you participate in illegal activities (e.g., forgery, fraud, or theft) in order to finance your gambling? 
  • Do you jeopardize or lose a significant relationship, job or educational or career opportunity because of gambling? 
  • Do you rely on others to provide money to relieve a desperate financial situation caused by gambling? 
  • Do you attempt to control, cut back, or stop gambling but are unable to do so? 

Know Your Limits

Gambling addiction can lead to financial hardship. Players should only gamble with money they can afford to lose as little wagers every week can add up over time. How much? Use the gambling expense calculator provided by the Ohio Lottery.

Individuals should set time and wagering limits before engaging in any betting activity and then strictly adhere to them. PlayUp offers several tools to help players both establish and stick to their limits.

Deposit and Wager Limits

Individuals can set limits on the amount they can deposit with PlayUp and the amount they can wager in a certain time period. Limits can be reduced at anytime through a player’s account. Please note, there is a waiting period to increase deposit and stake limits. To request a limit increase, please contact customer support.

Session Time Limits

Players can also limit the amount of time spent using PlayUp’s app or website by selecting a maximum number of allowed hours per day.


Individuals have the option to take a timeout from gambling with PlayUp. Once this option is selected, a player is unable to access their account for the entire time period selected.

The Voluntary Exclusion Program (“VEP”)

The OCCC offers self-exclusion programs to help individuals affected by problem gambling distance themselves from the temptation of gambling. Self-exclusion allows these individuals to voluntarily ban themselves from casinos, internet-based gambling, and racino facilities.

To enroll in the Ohio VEP, an individual must complete an application in the presence of Ohio Casino Control Commission staff or using the online Ohio VEP portal. Individuals may participate in the Ohio VEP for a period of one year, five years, or lifetime. Ohio VEP participants agree to forfeit all earned points, complimentaries, and promotional credits.

For more information about the Ohio VEP, visit https://casinocontrol.ohio.gov/ResponsibleGambling/VoluntaryExclusionProgram.aspx.

Additional Resources

Gambling disorder or gambling addiction is considered a diagnosable and treatable disorder. The following list provides information regarding community, public, and private treatment services, peer support groups, and other programs designed to prevent, treat, or monitor individuals with a gambling problem and provide support to family members.

  • Getting Help – Ohio Locations for Gambling Addiction Treatment
    • Athens
      • Health Recovery Services  
      • (740) 592-6720
      • hrs.org
    • Akron
      • CHC Addiction Services
      • (330) 434-4141
      • chcaddiction.org
    • Cleveland       
      • Recovery Resources
      • (216) 431-4131 ext. 2548
      • recres.org
    • Cincinnati      
      • Center for Addiction Treatment (CAT)
      • (513) 381-6672
      • catsober.org
    • Hamilton        
      • Community Behavioral Health
      • (513) 887-8500
      • community-first.org/cbh
    • Kent   
      • Townhall II
      • (330) 678-3006
      • townhall2.com
    • Springfield     
      • Mental Health Services for Clark & Madison Counties
      • (937) 399-9500
      • mhscc.org
    • Toledo
      • Zepf Center
      • (419) 841-7701
      • zepfcenter.org
    • Youngstown     
      • Meridian Community Care
      • (330) 797-0070
      • meridiancommunitycare.org
    • Columbus      
    • Locate Problem Gambling Services in Your Area – http://www.gamblinghelpohio.org/
    • Ohio for Responsible Gambling – https://org.ohio.gov/
    • State of Ohio Department of Mental Health & Addiction Services – mha.ohio.gov  
    • Ohio youth gambling prevention – ChangeTheGameOhio.org
    • National Gambling Helpline – 1-800-522-4700
    • National Council on Problem Gambling – http://www.ncpgambling.org/

Gamblers Anonymous – http://www.gamblersanonymous.org/ga/